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Privacy Policy
SPT Computers CC

Last updated: July 30, 2025

1. Introduction

This Privacy Policy explains how SPT Computers CC ("we", "us", "our") collects, uses, and protects personal information from website visitors, customers, suppliers, business partners, employees, and any person or business interacting with us in the course of our business operations.

This policy applies to all products and services offered by SPT Computers CC, including IT support, sales, CCTV supply and installation, device repair, hosting, web development, software development, and related services. Certain specialised platforms or services (such as our Payslip Gateway) may have additional privacy terms—please see the relevant policy linked below.

2. What Information We Collect

  • Personal and business contact details (name, phone, email, address) from customers, suppliers, or business contacts
  • Information submitted through our website contact forms or by email/phone
  • Service, purchase, and support history relating to products and services we provide
  • Internal employee and HR records (for staff and applicants only)
  • CCTV video footage at our business premises (for security and loss prevention)
  • Website usage information (standard web server logs)

3. How We Use Your Information

  • To communicate with you and respond to your enquiries
  • To deliver our products and services and manage our business relationship with you
  • To process invoices, payments, and fulfill contractual obligations
  • To improve our services and maintain the security of our premises and website
  • To comply with legal and regulatory requirements

4. Handling of Employee and Applicant Information

SPT Computers CC collects and processes personal information of its own employees and job applicants as required for human resources administration, payroll, regulatory compliance, and related internal business purposes. Employees and applicants are provided with additional privacy information and consent forms directly, as required by POPIA and employment law.

5. CCTV Usage

SPT Computers CC uses CCTV cameras at our business premises for security, safety, and loss prevention. CCTV footage is monitored and retained only as necessary for these purposes and is not shared externally except as required by law. We may also supply, install, and maintain CCTV systems for our clients. We do not access or store clients' CCTV footage unless expressly contracted to do so.

6. Website and Email Hosting Services

SPT Computers CC provides website and email hosting services for clients. In this capacity, we act as an operator (data processor) and store electronic data, including website content, emails, and related information, on behalf of our clients.

  • We do not access or use the content of client emails or hosted websites except as necessary to provide support, maintenance, or comply with legal requirements.
  • All data is stored on secure servers, protected by reasonable technical and organisational measures.
  • Clients are responsible for complying with applicable laws and privacy obligations in relation to the data they process or store using our hosting services.
  • We may retain system logs and metadata for security, troubleshooting, and legal purposes, but do not access client content for any other reason.
  • Any requests regarding personal data processed or stored within client websites or email accounts should be directed to the relevant client (the data controller), not SPT Computers CC.

7. Provision of IT Support, Repair, and Other Services

In providing IT support, maintenance, repair, software development, and consulting services, SPT Computers CC may, with your authorization, have access to devices, systems, files, or data in order to deliver requested services. We handle all such information with strict confidentiality and do not retain copies of client data beyond what is necessary to complete the service or as required by law. Clients are encouraged to back up their data and remove sensitive information where possible before service delivery.

If we engage subcontractors or third-party specialists to assist with service delivery, they are required to comply with our confidentiality and data protection obligations.

8. Device Repair, Data Transfer, and Data Recovery

In the course of providing IT support, device repair, or data recovery services, SPT Computers CC may, with your authorisation, access, transfer, or process data stored on client devices in our workshop. All data handled in this way is treated as confidential. We do not retain client data beyond what is necessary to complete the requested service and will delete or securely overwrite any temporary files or transferred data after the service is complete.

In cases where advanced data recovery is required (for example, when a storage device is physically damaged or inaccessible), we may, with your consent, send the device to a reputable third-party data recovery specialist. In such cases, we will inform you in advance and ensure that the third party is contractually obligated to handle your data confidentially and in compliance with applicable privacy laws.

9. Data Sharing and Disclosure

  • We do not sell your information to any third parties.
  • Your data may be shared with trusted third-party service providers who assist us in delivering our services (such as IT hosting, hardware suppliers, or regulatory authorities), but always subject to appropriate confidentiality and security measures.
  • We may disclose personal information if required by law or in response to a valid legal process.
  • We may store data with reputable IT hosting or cloud service providers, always under contractual obligations that require protection of your information in line with POPIA.

10. Data Security and Retention

  • We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, or disclosure.
  • Records are kept only as long as necessary for business, legal, or regulatory purposes, after which they are securely deleted or destroyed.
  • Our website uses standard security measures to protect any data transmitted through online forms.

11. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to personal information we hold about you
  • Request corrections or updates to your information
  • Object to certain types of processing
  • Request deletion of your information (where legally allowable)

To make a request, please contact us at info@sptcomputers.co.za. We may require proof of identity before processing your request.

12. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have questions or concerns regarding this privacy policy or our handling of your information, please contact us at:
SPT Computers CC
58 Church Street, Bronkhorstspruit, 1020
Email: info@sptcomputers.co.za
Phone: (013) 932-5745

14. Service-Specific Privacy Policies

For privacy information relating to our specialised platforms, such as our online payslip delivery service, please see our Payslip Gateway Privacy Policy.